Privacy Policy

Last updated: September 26, 2026

This Privacy Policy describes how Virtual Receptionist Company ("we," "us," or "our") collects, uses, and protects information in connection with our AI-powered phone receptionist service. This policy applies to information collected from callers who interact with our AI receptionist on behalf of our business clients.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

1. Information We Collect

When you call a business using our AI receptionist service, we may collect:

Your name (as provided during the call)
Your phone number
Appointment details (date, time, service requested)
Call metadata (call duration, timestamp)

2. How We Use Your Information

We use the information collected solely to provide the appointment booking service, including:

Booking your appointment on the business's calendar
Sending SMS appointment confirmations and reminders
Recognizing you as a returning caller to personalize future interactions
Generating analytics reports for the business you called

3. SMS Messaging

If you provide your phone number, you may receive SMS appointment confirmations and reminders. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not send marketing or promotional text messages.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties for any purpose. Information shared with Twilio, Inc. is solely for the purpose of delivering SMS messages on our behalf and is governed by Twilio's privacy policy.

4. Information Sharing

We share your information only as necessary to provide the service:

The business you called — to confirm your appointment
Twilio, Inc. — to deliver SMS confirmation texts
OpenAI — to power the AI voice assistant
Google — to add your appointment to the business's calendar

We do not sell your personal information to any third party.

5. Data Retention

We retain your appointment and contact information for up to 12 months to provide the returning-caller recognition feature. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request deletion of your personal information
Opt out of SMS messages at any time by replying STOP

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.

8. Contact Us

For privacy-related questions or data deletion requests, contact us at:
Virtual Receptionist Company
Email: virtual.receptionist.company@gmail.com